Bring the power of LuceraAI to your customers.
Give every customer the same full investigation on every alert, from one partner console. LuceraAI gathers the evidence and challenges every verdict. Your analysts make the judgement calls.
Built inside an MSSP. For MSSPs.
LuceraAI started inside a working MSSP. Our analysts faced the same challenge yours do: more alerts across more customers than there are hours to investigate them, each one needing the same checks before anyone could decide what mattered.
So we built the tool we needed, and we still run it on live estates every day. Now your team can put it to work for every customer you look after.
Every customer. One console.
See every organisation you manage in one place, sorted by what needs a person. Each customer keeps its own signals, team, settings and Star Chart.
One view across customers
Signals, held decisions and split verdicts across every organisation, so your analysts start with what needs them.
Each customer kept separate
Every organisation has its own signals, team, settings and Star Chart, so each verdict reflects that customer’s normal.
View as, with a full record
Open any customer’s console. Everything you do there is recorded in that customer’s audit log under your name.
Partner patterns
Approve a pattern once and apply it across the customers you enrol. A customer’s own pattern always takes precedence.
Shared contracts
Hold one enrichment or ticketing contract for every customer, with quotas per organisation. A customer’s own integration overrides it.
Tickets to the right customer
Signals raise tickets in your helpdesk against the customer you map them to.
What your customers get.
The full LuceraAI platform, with your team behind it.
- Every alert investigated. The same full investigation for every signal, at 2pm or 2am, not just the ones someone had time for.
- Decisions they can check. Every verdict comes with its evidence, its reasoning and a confidence level.
- Their own Star Chart. LuceraAI learns each customer’s environment, so verdicts reflect how that organisation works.
- Control, site by site. Observe, Insights or Orchestrate, with confidence thresholds set for each customer.
- Built in the UK. Customer data hosted in AWS London, under UK law and UK GDPR.
What changes for your SOC.
Judgement, not first-pass triage
LuceraAI gathers the evidence for every alert, so your analysts spend their time on the cases that need a person.
Out-of-hours cover
Every signal is investigated the moment it arrives. Anything uncertain is held for your analysts with everything found so far.
Consistent across customers
The same method for every customer, with a decision record your team and theirs can follow.
Partner with LuceraAI.
Talk to us about bringing LuceraAI to the customers you look after.