Privacy policy

1. Who we are

This policy applies to your use of the LuceraAI website. LuceraAI is a trading name of Cyber Vigilance Ltd, a company registered in England and Wales (company no. 11630666) with its registered office at Parker Court, Knapp Lane, Cheltenham, England, GL50 3QJ.

Cyber Vigilance Ltd is the data controller for personal data collected through this website. In this policy, “we”, “us” and “our” mean Cyber Vigilance Ltd, trading as LuceraAI.

This policy does not cover other websites we link to, so please read their privacy policies. It also does not cover alert and security data our customers process through the LuceraAI platform, which is governed by the customer’s contract with us.

2. The data we collect

• Information you give us: your name, work email address, organisation, role, phone number and any other details you include when you request an evaluation or a demo, subscribe to our newsletter or contact us.
• Information collected automatically: your browser and device type, approximate location (country or city), the website that referred you, the pages you visit and the page you leave from. We only collect this through analytics cookies if you accept them. Google Analytics does not store your full IP address. Google may process this data outside the UK, including in the United States, under safeguards approved for UK data transfers.

3. How we use your data

• To respond to your enquiries and arrange evaluations and demos.
• To keep internal records.
• To improve our website, products and services.
• To send you marketing emails, including our newsletter.

We send marketing emails only where you have opted in, or where you are an existing contact and we rely on the soft opt-in. Every marketing email includes a link to unsubscribe, and you can withdraw your consent at any time.

We rely on your consent, on our legitimate interests in running and promoting our business, and on taking steps you have asked for before entering into a contract with us.

4. Who we share your data with

• Companies in our group and our affiliates.
• Our employees, agents and professional advisers.
• Service providers who process data on our behalf, such as Webflow (website hosting and forms), HubSpot (contact management and email) and Google (website analytics, through Google Analytics and Google Tag Manager), under contracts that protect your data.
• A buyer or successor, if our business is sold or restructured.

We do not sell your personal data.

5. Keeping your data secure

We store your data on secure servers, and access is restricted and password-protected. Cyber Vigilance Ltd is ISO 27001 certified.

6. How long we keep your data

We keep your data only for as long as we need it for the purposes above, or until you ask us to delete it. Copies may remain in backups for a limited period where we need to keep them for legal or regulatory reasons.

7. Your rights

Under UK data protection law you have the right to:

• access the personal data we hold about you
• ask us to correct it
• ask us to delete it
• ask us to restrict how we use it
• receive it in a portable format
• object to how we use it, including for direct marketing
• withdraw your consent at any time, where we rely on consent

To use any of these rights, email hello@beacon.luceraai.net or write to us at our registered office. If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

8. Cookies

Strictly necessary cookies and similar storage keep the website working and remember your cookie choice. These are always on.

Analytics and marketing cookies help us understand how people use the website and follow up on enquiries. We use Google Analytics (loaded through Google Tag Manager) and HubSpot for this. These cookies are off until you choose Accept in our cookie banner, and you can change your choice at any time using the link below. If you reject them, Google Analytics and HubSpot do not load.

Change your cookie settings →

• _ga and _ga_X1CPVJ9JDR (Google Analytics): count visits and show how people use the website. Kept for up to 2 years. __hstc, hubspotutk, __hssc and __hssrc (HubSpot): analytics and enquiry tracking. All set only if you accept.
• lu-consent (stored in your browser): remembers your cookie choice. Always on.

9. Changes to this policy

We may update this policy from time to time. We will post any changes on this page and update the date below.

10. Governing law

This policy is governed by the law of England and Wales.

11. Contact us

Cyber Vigilance Ltd, trading as LuceraAI · Parker Court, Knapp Lane, Cheltenham, England, GL50 3QJ · hello@beacon.luceraai.net · +44 (0)1483 948090

Last updated: 6 November 2026